Service Catalogue Development
Identification of all aspects of the service, collaboration with stakeholders, and validation of regional operational capabilities to ensure they accurately reflect the services being offered.
SLA Authoring & Management
Proactively and effectively monitoring performance of the service being delivered to clients to align with internal productivity goals, delivery incentives and client retention.
Compliance Risk Mitigation
Identifying enterprise activities deemed to be regulated and implemented monitoring processes to validate compliance, mitigate risk, and coordinate legal partner awareness & sign-offs.
